| |
Reservation help
Welcome! Thank you for visiting our site. We offer a wide range
of accommodations at a variety of prices in cities and regions in Italy.
You can review rates, color photographs, and descriptions of each property
and its guestrooms. Find out about special offers! Make secure reservations
online and receive instant e-mail confirmation.
To help you get started, we've provided the following instructions, overviews,
hints and tips, and support information. Click a topic below to find the
information you need.
 |
| |
|
Frequently Asked Questions
|
| |
| |
|
For further informations, we remind you that you can contact
by email our Customer Assistance Department at hotels@discover-italy.info.
We will answer to your questions within 24 hours from the
reception.
|
| |
How exactly does the Venere.com On-line Reservation System
work?
|
|
| |
|
Venere.com gives Internet users the possibility to book hotels
directly on-line. The service does not operate like a travel
agent, in that specific requests for information on properties
cannot be provided by Venere.com itself. Instead, Venere.com
gives the user the opportunity to view pages, check availability
and prices and then send reservation requests to hotels.
These reservation requests arrive directly to the hotel and
it is the hotel that responds to the reservation request,
again via the Venere.com system. Essentially, the service
provides an effective, secure and simple channel of communication
between hotel properties and the user. Unlike a travel agency,
it is the user who can search, choose and book accommodation
directly with the property of their choice.
|
| |
|
go to top/index
|
| |
Can all the hotels on the Venere.com site be booked on-line?
|
|
| |
|
There are three categories of hotels listed - those with
the On-line Reservation System, those with Web Pages only
and those that are listed with fax and telephone numbers to
be contacted directly. For the first category of hotel, it
is possible to check prices and availability and then send
reservation requests directly to the property. In the second
and third categories, it is possible to contact the property
directly via email, telephone or fax.
|
| |
|
go to top/index
|
| |
What is the cost to use Venere.com to make a reservation
on-line?
|
|
| |
|
There is absolutely no cost to use Venere.com to search for
hotels, make or modify bookings or to become a member. It
is a free service for our users.
|
| |
|
go to top/index
|
| |
I want a staff member at Venere.com to book a room for
me for these dates in this city. Can you do it?
|
|
| |
|
The Venere.com site is designed specifically to allow internet
users to browse hotel pages, check availability and prices
and make bookings themselves. As we are not a travel agency,
we do not provide information for specific requests.
|
| |
|
go to top/index
|
| |
When I make a reservation request, how is it processed?
|
|
| |
|
The reservation request is sent directly to the hotel property
selected. The hotel is then responsible for processing the
request via the IHR system and sending the response back to
the user. This establishes a direct link between the IHR registered
user and the property selected. Your reservation is confirmed
when the property sends a response to you. To find out how
to check the status of your reservation request, please refer
to the question entitled 'I can't remember whether my reservation
request has been confirmed. How do I check the status of my
reservation request?'
|
| |
|
go to top/index
|
| |
How long will it take for my reservation request to be
answered to?
|
|
| |
|
This depends on each individual property as they are responsible
for the answering of reservation requests. Venere.com does
not respond to the reservation requests directly, it provides
a channel of communication between the hotel property and
the user. However, properties are advised to answer requests
within 48 hours at the latest.
|
| |
|
go to top/index
|
| |
How I will be contacted by the property?
|
|
| |
|
You will be contacted via email, using the email address
supplied when you registered as a Venere.com member.
|
| |
|
go to top/index
|
| |
What is the cancellation policy for my reservation?
|
|
| |
|
This depends on the individual property you have booked with.
Venere.com itself does not charge any penalties for reservations
that are cancelled or modified in any way. However, each property
has its own cancellation policy relating to reservations that
are made with them. This is shown on-line on the last page
of the reservation process BEFORE you send your booking request
below the Credit Card details section and is also communicated
in the confirmation message sent to you - it is recommended
that the cancellation policy is read carefully to avoid any
penalties.
|
| |
|
go to top/index
|
| |
Can I make specific requests regarding my reservation?
|
|
| |
|
Yes. When sending your reservation request, there is a blank
space where you can add specific notes and/or requests that
can be sent to the property.
|
| |
|
go to top/index
|
| |
Are taxes included in the price of my reservation?
|
|
| |
|
Yes, taxes are included in the total price of the reservation
sent by the hotel.
|
| |
|
go to top/index
|
| |
Is the total price sent to me by the hotel property when
the reservation is confirmed per person, per night or for
the total stay?
|
|
| |
|
The price that arrives when you make a search and that the
property eventually confirms when they send a confirmation
of the reservation request is the total price per stay.
|
| |
|
go to top/index
|
| |
Is the breakfast included in the price?
|
|
| |
|
Again, this varies from property to property and will be
communicated to you when the property sends confirmation of
the reservation.
|
| |
|
go to top/index
|
| |
Once I have sent my reservation request, will I receive
written confirmation from the hotel?
|
|
| |
|
Yes, The property will send a confirmation e-mail to the
address you entered at time of registration as a venere.com
user. Bear in mind that your request will be confirmed by
the property and until then do not consider it as confirmed.
In order to receive confirmation make sure that the address
you enter at registration is correct. If you enter an incorrect
e-mail address you will not be able to receive a reply from
the hotel and this could lead to communications problems and
misunderstandings. Therefore, it is crucial that you make
sure all data is correct.
|
| |
|
go to top/index
|
| |
What do I need when wanting to search for a reservation
I have made via your system?
|
|
| |
|
You need your login name and password to access information
about reservations you have made or to make a booking. Remember
to keep a record of your login and password. If you have forgotten
your password, you can request for it to be sent to your email
address.
|
| |
|
go to top/index
|
| |
I can't remember whether my reservation request has been
confirmed. How do I check the status of my reservation request?
|
|
| |
|
You can check the status of any reservation request sent
by entering into 'Your Reservation' with your login and password
and viewing all your current reservations. In the table shown,
you will note that the status of the reservation is displayed
in the Status column.
The status of the booking can be as follows:
NEW - Reservation request sent by user, yet to be responded
to by the property.
OK - Reservations confirmed by the property.
UDR - Reservation cancelled due to wrong Credit Card
data.
VOID - Reservations cancelled by the property.
CANC - Reservation cancelled by the user.
|
| |
|
go to top/index
|
| |
Does a double room have one double-size bed or two separate
single beds (twin room)?
|
|
| |
|
Unfortunately, this varies from property to property. To
avoid confusion it is suggested that in the notes one asks
specifically for a matrimonial bed if wanting a double and
two separate beds if wanting a twin.
|
| |
|
go to top/index
|
| |
|
|
|